Creative Resources

We are pleased to offer you resources that we have found helpful in consulting and teaching. This is an offering of the books, audio-cassettes, and software that we have found to be particularly good resources. A broader selection may be found by clicking on one of the on-line shopping links at the bottom of the page (Barnes and Noble, Amazon, and Franklin Covey).

Featured Selection

cover
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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Jack Mitchell

"The Mitchell family has created one of America's unique retail experiences, executed by few. Their passion for the intimate relationship with the customer, and the loyalty that is created, has rarely been duplicated. Jack Mitchell captures the essence of this passion, and delivers it to the reader in this book."- Ralph Lauren, chairmen and CEO, Polo Ralph Lauren Corporation


 
 
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Book Store
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Creativity     Customer Service     Economic Development     Leadership    Management 
  Marketing    Society/Future  
 

Creativity  ▬
 

The Art of Possibility: Transforming Professional and Personal Life.

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Thinkertoys: a handbook of business creativity - Michael Michalko click to purchase from:
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ThinkPak: a brainstorming card deck - Michael Michalko click to purchase from:
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101 Creative Problem Solving Techniques: The handbook of new ideas for business - James M. Higgins click to purchase from:
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The Artists Way: a spiritual path to higher creativity - Julia Cameron

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The Artists Way at Work: Riding the Dragon- Mark Bryan with Julia Cameron

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A Whack on the Side of the Head: How you can be more creative- a bestselling classic-  Roger Von Oech

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The Creative Whack Pack: A creativity-stimulating deck of cards based on "A Whack on the Side of the Head

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Creative Growth Games:- Raudsepp, Eugene

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How to Think Like Einstein: simple ways to break the rules and discover your hidden genius - Scott Thorpe

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How to Think Like Leonardo da Vinci: Michael Gelb

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How to Think Like Leonardo da Vinci Workbook: Michael J. Gelb

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Mindmapping: Your Personal Guide to Exploring Creativity and Problem Solving- Wycoff

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The Mind Map Book: how to use radiant thinking to maximize your brain’s untapped potential - Tony Buzan, with Barry Buzan

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Six Thinking Hats: An essential approach to business management from the creator of lateral thinking- Edward De Bono

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Winnie-the-Pooh on Problem Solving : in which Pooh, Piglet, and friends explore how to solve problems so you can too - Roger E. Allen and Stephen D. Allen

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Customer Service
Hug Your Customers: the proven way to personalize sales and achieve astounding results - Jack Mitchell

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Delivering Knock Your Socks off Service: Kristin Anderson, Ron Zemke

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How to Win Customers and Keep Them for Life - Michael LeBoeuf

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Moments of Truth: a customer service classic- Jan Carlzon

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Service America! Doing Business in the New Economy - Kari Albrecht Ron Zemke

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The Service Advantage: how to identify and fulfill customer needs - Karl Albrecht, Lawrence J. Bradford 

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The Service Focus: developing winning game plans for service companies - John C. Shaw

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Economic Development
 

 

Leadership
The Seven Habits of Highly Effective People: Steven Covey

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The Leadership Challenge: a “personal coach in a book”-guiding readers through the Five Practices of Exemplary Leadership.® When leaders understand that leadership is a relationship and they begin to engage in the Five Practices- Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart- they are better able to perform at their personal best. Success is sure to follow.

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The Four Agreements: A Practical Guide to Personal Freedom: A Toltec Wisdom Book- Miguel Ruiz

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The 21 Indispensable Qualities of a Leader: Becoming the Person Others Will Want to Follow -John C. Maxwell 

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The Circle of Innovation: You Can't Shrink Your Way to Greatness- Tom Peters

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Making a Life, making a Living : reclaiming your purpose and passion in business and in life - Mark Albion 

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Management
Boards That Make a Difference : a new design for leadership in nonprofit and public organizations - John Carver  2nd ed.

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Difficult Conversations: how to discuss what matters most - Douglas Stone, Bruce Patton, Sheila Heen

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The Change Monster: The Human Forces That Fuel or Foil Corporate Transformation and Change - Jeanie Daniel Duck

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The Goal: A process of ongoing improvement-Eliyahu M. Goldratt

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Who Moved My Cheese: An Amazing Way to Deal with Change in Your Work and in Your Life- Spencer Johnson, M.D.

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Zap the Gaps: Target higher performance and achieve!- Ken Blanchard

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Marketing
Guerrilla Marketing: secrets for making big profits from your small business - Jay Conrad Levinson

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Guerilla Marketing Excellence: The Fifty Golden Rules for Small Business Success-Jay Conrad Levinson

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Guerilla Marketing Weapons: 100 Affordable Marketing Methods for Maximizing Profits from Your Small Business- Jay Conrad Levinson

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Marketing Places: attracting investment, industry, and tourism to cities, states, and nations - Philip Kotier, Donald H. Haider, Irving Rein

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The Dream Society: how the coming shift from information to imagination will transform your business - Rolf Jensen

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The Experience Economy: work is theatre & every business a stage: goods & services are no longer enough - B. Joseph Pine II and James H. Gilmore

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Unleashing the IdeavirusTurn your ideas into epidemics by helping your customers do the marketing for you- Seth Godin, Malcom Gladwell

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Word of Mouth Marketing - Jerry R. Wilson

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Society/Future
High Tech High Touch: Technology and our Search for Meaning- John Naisbitt

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Software Store

MindManager 2002 Standard Edition Mindjet- Mind Map Creation Software

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MindManager 2002 Business Edition Mindjet- Mind Map Creation Software for enterprises

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Audio Books coming soon

   

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